Shipments & returns

Your pack shipment

Packages are generally dispatched within 7 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. If you prefer delivery by UPS, Fedex or TNT with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.


Shipping cost :

- France, Corse et Monaco : from 4,90 € to 10€ and free for a purchase up to 80€
- Europe  : 15 € and free for a purchase up to 100€
- DOM ( Guadeloupe, Guyane, Martinique, Mayotte, La Réunion ) : 6,50 € and free for a purchase up to 150€
- Australia, Canada, USA & New Caledonia : 26 € and free for a purchase up to 150€
- Japan & South Corea : 26 € and free for a purchase up to 150€

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.


You can return every article ordered on EROS & AGAPE e-shop, except customized products, during the 14 days after the reception of your order.




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