SIRET : 523 214 948 00037
APE : 7410Z
Mail: contact (a) eros-et-agape.fr
Publishing Director: Cécile Azem
This entire site is covered by French and international legislation on copyright and intellectual property. All rights reserved, including iconographic and photographic documents.
Registered Office: 2 rue Kellermann - 59100 Roubaix - France.
The brand's main activity, creation, and production and marketing of clothing ready-to-wear designer, wedding dresses and fashion accessories it broadcasts under the name EROS & AGAPE worldwide.
To better meet the needs of its customers, the brand has established, along with its distribution network, a system of remote Internet sales of selected items.
These terms and conditions of use and define the rights and obligations of the parties in connection with the sale of products to customers and use of the website.
The customer declares to have read and accept the rights and obligations thereunder.
Items are offered for sale on the following geographic area: -france Metropolitan (including Corsica) -and abroad
ARTICLE 1 SUBJECT
These terms and conditions apply to all sales of products bearing the mark of the brand entered remotely via the website EROS & AGAPE brand identified by the domain name "www.eros- and-agape.fr "(hereinafter the" Site "): - By taking orders from customers individual acting as a consumer (as defined in the law and jurisprudence) and having their usual residence in France (including Corsica) or abroad;
- For a delivery from the same individual customers for their own account or to any third party of their choice also having their habitual residence in the same territories and as a consumer (as defined in the law and jurisprudence) .
Any sale of products bearing the trademarks of the brand through the Customer Relations Department and / or the Site is subject to these terms and conditions, the customer agrees.
These may be subject to changes and updates, the conditions applicable to the order of an article by a client are those in effect at the date of order.
ARTICLE 2 CHARACTERISTICS OF PROPOSED ARTICLES
Information (name, definition, Reproduction of articles, detailed description: properties, characteristics and composition ...) for all items bearing the trademarks of the brand offered for sale to distance are available, in accordance with legal and regulatory requirements applicable on the Site.
ARTICLE 3 LIABILITY
While providing great care and great accuracy to the online information, the descriptive articles and data available on the Site EROS & AGAPE and their regular update, the brand can not be held responsible for non-substantive errors that may occur for.
Similarly, although the photographs and other reproductions of the items accurately represent the Site EROS & AGAPE - and that, within the limits of the art and in accordance with the best standards in the market - they are, however, that indicative and not contractually binding.
In any event, in case of non-compliance of the delivered item by its description, the brand will correct this error in the conditions of Articles 12 and 13 below.
More generally, the brand can not be held Responsible - Interruptions or delays in the site because of the performance of maintenance, technical failure, a force majeure due to third parties or any circumstances whatsoever beyond its control ; - The inability of the client or brand momentarily access the site due to circumstances beyond its control, such as the case of computer failure, interruption of the telephone network, the Internet or equipment failure the client receiving the Internet.
ARTICLE 4 CONDITIONS PRECEDENT TO ORDER
A - To place an order on the site, the customer must be over eighteen, have been habitually resident in France (including Corsica) or abroad and have the legal capacity to hold a credit card and / or paypal account as defined in section 9 below.
The buyer, prior to his order states that the article on the website purchase is not directly related to his professional activity and is limited to personal use only.
Orders will be received in French and will be accepted within the limits of available stocks.
To this end, the customer is informed at the time the order is taken on the information page of the website describing each article: - The availability of the item; - Or, in the case of temporary unavailability of the item sold, the ability to order it for later delivery within the time specified on this occasion. If, despite the vigilance of the brand, the items ordered are no longer available, the brand will inform the customer by any means (telephone or email) as soon as possible and refund the price may be invoiced by the credit bank account of the customer.
B - The client agrees that all the information provided to the mark on the Site as part of the order is consistent with these terms and conditions, complete, accurate and current.
Otherwise, the brand reserves the right to cancel outright the order and payment.
C - In accordance with Article L.122-1 of the Consumer Code, the mark shall be entitled, in terms of retail sales, to refuse any order exceeding the number of items allowed: 5 items and within a limit of 2 identical items ordered maximum. The brand will also be entitled to refuse any order: (i) by a customer with whom there is a dispute over payment of a previous order; or (ii) not comply with these terms and conditions. If the brand finds that the order does not comply with these terms and conditions of sale (eg, wrong delivery address, thresholds are exceeded command), it will notify within a maximum period of six (6) days the customer by telephone or by email.
In the event the customer to proceed with the brand to correcting erroneous or contrary to these terms and conditions contained in the order items, the brand reserves the right to simply cancel the order and payment.
ARTICLE 5 RULES OF ORDER
Taking command on the Site is subject to strict compliance with the procedures described below also materialized by a succession of screens on which are shown the successive phases the client must meet to complete their purchase.
A-STEP ONE: SELECT ITEMS PER CUSTOMER On the website, the customer selects, grabs and valid identification and quantity of items they wish to order (whose availability is to be confirmed if necessary by the brand); those articles are added to the "Shopping Cart".
B-STAGE: VERIFICATION OF SELECTED ARTICLES The customer can freely change its online "Basket" consists of selected items, remove an item initially selected, change order quantities or add an item by clicking on the corresponding items made available in the "Shopping Cart".
Within the "Basket", the price of items, as defined in section 7 below, is automatically displayed.
C-STEP THREE: CONFIRMATION OF SELECTED ARTICLES AND VALIDATION OF ORDER Once the customer has completed the selection and wants to validate the composition of the "Basket", then it must Login: if they have a customer account with the brand through its email address (login) and password; if it does not have a customer account with the brand by name, address of residence at which the order will be charged, the phone number.
The client must also validate: the delivery address of the order -being specified that said address may possibly be the place of residence in France (including Corsica) or Monaco a third party beneficiary chosen by the customer or, failing that, to address mark in which a third party beneficiary carries on business is if it is located in France (including Corsica) or Monaco; the amount of shipping of the order being specified in this casual and then the mode of payment. Once all this information has been entered and validated, the price of items, as defined in section 7 below, as well as shipping displayed automatically.
After notification of his credit card number, in accordance with the requirements of Article 8 below, the customer then clicks on the "SUBMIT" button to flow from his bank account. The authorization to debit his bank account issued by the bank customer is displayed. It is recommended that the customer record and / or print on paper that authorization debit support.
A leave of debiting the client's bank, its "Basket" bank account is directly transmitted to the service of picking the brand, the customer saw then see the order number. This command commits the customer upon receipt by the brand of "Basket" completed and stamped by the display of the recording control page.
STEP FOUR D RECEIPT OF THE ORDER BY BRAND within a maximum period of six (6) days of the posting of the recording control page, the brand acknowledges the command as email sent to the email address provided by the client. In accordance with Article 1369-2 of the Civil Code, the customer formally accepts the use of email for confirmation by the brand of the content of the order. This confirmation email contains all the information provided by the customer with an indication, where applicable, any difficulties or concerns raised by the (availability of items ordered, delivery and payment method). He mentions the order number assigned to the customer by the brand.
An exception to the maximum period of six (6) day, e-mail acknowledging receipt of matching commands payments with an international credit card issued by a bank domiciled outside France will be addressed by the brand that once his bank account credited all amounts owed by the customer.
ARTICLE 6 PROOF OF ORDER
In general, it is expected to arbitrate between the brand and the customer that e-mails are valid between the parties as well as automatic recording systems used on the Site, such as to the nature and date of the order . Moreover, the brand keeps the elements relating to any order for an amount equal to or greater than 100 euros for a period of 10 years and shall make them available to customers upon request by the latter to EROS & AGAPE, 10 rue Cujas, 31000 Toulouse.
It is recommended for orders placed on the Website, the customer also retains a copy (in electronic and / or paper copy) items relating to his command (for example, e-mail sent by the brand in accordance with Article 5-D above).
ARTICLE 7 Prices
The prices displayed on the Site are in Euros and inclusive of all taxes (VAT), excluding shipping costs. Prices charged are those in effect on the date of the order. The amount of travel expenses related to the delivery of items will automatically appear on the website when confirming the order and will be given again to the customer when the order confirmation email. Pursuant to Article L.121-19 the Consumer Code, the customer will receive, upon delivery, for each article, written confirmation of the purchase price and shipping costs charged to him.
ARTICLE 8 Payment method
Resolving customer purchases using: -CREDIT CARDS as Visa, Eurocard, Mastercard. Cards issued by banks outside of France must be international bank cards. In this context, the customer agrees to make payment via a credit card which he is personally holder, bearing the words of their identity (name).
The online store EROS & AGAPE uses Wirecard payment system. All transactions on the online store EROS & AGAPE are processed by Wirecard system secure deemed that encrypt data and payment details online.
The online store EROS & AGAPE retains no credit card number.
By communicating his credit card number and / or bank details, the client agrees in advance and unconditionally that the brand proceed with the secure transaction. The client authorizes in advance the bank to debit his account in full view of the records or statements transmitted by the brand, even in the absence of bills signed by the hand of the cardholder.
The authorization to debit the customer's account is always given for the amount / item (s) purchased (s) as (s) charged (s) by the brand. The customer's credit card will be debited within six (6) days: after the click made on the Website by the customer on the "SUBMIT" button after checking the satisfaction of his order to the present general conditions of sale, availability (s) section (s) and now also in the case of temporary unavailability and accepted by the customer prior to shipment of the one (s) -Ci by the brand.
In the event that for any reason whatsoever (opposition, refusal of issuing center ...), the flow of money owed by the customer may not be available, the command will not be saved by the brand.
- CHEQUE (only french cheque), the order is processed upon receipt of payment.
ARTICLE 9 RETENTION OF TITLE
THE RESERVE TO MARK THE PROPERTY OF BOOKS UNTIL FULL PAYMENT OF THEM THE PRINCIPAL AND INTEREST ITEMS. PAYMENT IS MADE TO ACTUAL PRICE DROP.
IF NOT PAID IN FULL OR PARTIAL, WILL NOT MAKE THE FORMAL PRIOR CLAIM OR THE ITEMS TO BE (ONT) BEEN BOOK (S) BY BRAND TO CUSTOMER.
ARTICLE 10 Shipping
The goods can only be made: - Or the habitual residence of the customer; - Or to the delivery address specified by the customer when ordering, it being recalled that the said address must correspond to the place of residence of a third party beneficiary selected by the customer and ordinarily resident in France (including Corsica) or abroad or, failing that, at the brand in which it carries on business is if it is located in France (including Corsica) or abroad; - The understanding that it may not, in any event, be made either in hotels or PO boxes. In this regard, the customer agrees to have contacted, when confirming the order, the exact address of ordinary residence. The goods will take place after the settlement of the amount of the order has been registered at the delivery address specified by the customer. Pursuant to Article L.121-20-3 the Consumer Code, the delivery of items ordered will be no later than within 30 days following the date of the order; or, in the time that the client will be notified in advance in case of temporary unavailability of that article accepted by the customer: when adding an article in its "Basket" and before accepting the order. The brand will deliver the ordered items by registered air mail from Monday to Saturday between 9:00 and 24:00 except holidays.
Orders will be sent home.
Delivery will be made in France (including Corsica) or abroad.
The shipping costs depend on the total amount of the order. These shipping costs TTC are: - France and Corsica: 4,9 to 10 euros and offered from 100 € - Europe : 15 euros and offered from 100 € - DOM : 6,5 euros and offered from 150€ - Other countries: from 15 to 19 euros and offered from 150 €.
Worldwide shipping with our partner ColisExpast at French cost delivery.
ARTICLE 11 intellectual property
It is granted to the customer a license to use the site remains the sole property of the brand, which has created and posted web pages, images and sources scripts, data base component. The customer is therefore forbidden to distribute or reproduce the Site, in whole or in part, in any form whatsoever.
Sections of the brand, as well as all the illustrations, images, designs and logos on the products from distance selling, accessories or packaging, whether registered or not, are and remain the exclusive ownership of the trademark. Total or partial reproduction, downloading, modification or use of these marks, illustrations, images and logos and designs for any purpose and in any media whatsoever, without the prior express written consent of the trademark is strictly prohibited. This also applies to any combination or conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo.
Similarly, is strictly prohibited without prior express written consent of the brand: - The creation of hypertext links to any page or any of the components of the site; - Any non-compliance with this license to use the Site and use, use of any of its elements (papers presented, descriptions, prices, data, software, graphics, images, text, photographs, tools ...) for sale or any other direct or indirect commercial use.
ARTICLE 12 RIGHT OF WITHDRAWAL AND RETURN POLICY
In accordance with Articles L.121-20 and following of the Consumer Code, the customer has a right of withdrawal he can practice without having to give any reasons within fourteen (14) days after receiving the items. In this context, it has the right to return the goods delivered within that time, in their original packaging, in perfect condition, complete (accessories, manuals, warranty ...) and accompanied by a copy of the invoice.
The customer must retain any proof of this return, which assumes that the items be returned by registered mail or by any other means giving a certain date, the cost of return in any case be borne by the customer.
Repayment of all money will be made by crediting the customer's bank account or PayPal account no later than thirty days following the receipt by the brand returned items.
The customer will contact the customer service relationship of the brand Monday to Friday from 10:00 to 6:00 p.m. by telephone or mail.
Otherwise, the brand reserves the right not to refund.
Items must be returned to the following address: EROS & AGAPE, 10 rue Cujas, 31000 Toulouse.
Items bought online can not be returned or refunded within distribution networks EROS & AGAPE.
ARTICLE 13 COMPLIANCE
The customer must ensure that the articles were delivered correspond to the order. In the event that the goods delivered do not comply with the order, the customer must notify promptly the brand or by electronic mail at contact (at) eros-and-agape.fr justifying the non-compliance of the item to the order and after approval from the brand, return the items in question in their original packaging, in perfect condition, complete (accessories, manuals, warranty ...) and accompanied by a copy of the invoice.
The return of the item must be made by registered mail or by any other means giving a certain date. Failing can exchange the returned item and if the customer does not want to have to have a brand, a refund of the invoice price of non-conforming items returned will be made by crediting the customer's bank account PAYPAL or, at the latest within fourteen days after the receipt by the brand returned items.
Notwithstanding the terms of any specific warranty to the customer with the item delivered, the articles of the brand and is subject to the following guarantees: Article L. 211-4 of the Consumer Code: "The seller must deliver goods in conformity with the contract and liable for defects of conformity existing at the time of delivery. It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or when carried out under its responsibility. ". Article L. 211-5 of the Consumer Code: "To comply with the contract, the goods must:1 ° Be suitable for the purpose usually associated with such a product and, where applicable: - Correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model; - The features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling; 2 ° Or have the features defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted. "Article L. 211-12 of the Consumer Code: "The action resulting from lack of conformity within two years from delivery of the goods. "Article 1641 of the Civil Code: "The seller must guarantee against hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the buyer the defects would not have acquired it or would have paid a lower price if he had known. "Article 1648 of the Civil Code the first paragraph: "The action resulting from latent defects must be brought by the purchaser within a short time, depending on the nature of the fatal flaws."
ARTICLE 14 GOD
The performance by the mark of all or part of its obligations shall be suspended upon the occurrence of a fortuitous event or force majeure that would impede or delay the execution. Are considered as such, including, but not limited to, war, riots, insurrection, civil unrest, telephone, computer failure or serious assignment of security and consistency of the Internet, strikes all kinds and supply brand problems. The brand will inform the customer of such a fortuitous event or force majeure within seven days of its occurrence. If the suspension of the execution of obligations of the brand continues beyond a period of fifteen days, the customer will have the option to terminate the current command, and it will then process the refund by mark as soon as possible by crediting the customer's bank account.
ARTICLE 15 NO WAIVER
The fact that the brand refrain from requiring one time execution of any provision of these terms and conditions shall be construed as a waiver of said total or partial failure later.
ARTICLE 16 VALIDITY CONDITIONS OF SALE
If any provision of these terms and conditions is declared invalid in whole or in part, the remaining provisions and other rights and obligations arising under these terms and conditions remain unchanged and apply.
ARTICLE 17 LITIGATION
These general conditions of sale are performed and interpreted in accordance with French law.
In case of difficulty arising in connection with the order or the delivery of products from the brand, the customer will have the option, before any legal action to seek an amicable solution, especially with the help of a combination of consumer or other counsel of his choice.
ARTICLE 18 PERSONAL INFORMATION
Under the Data Protection Act of 6 January 1978, the customer has a right to access, modification, rectification, opposition and deletion of personal data.
To exercise this right, it is sufficient to send a letter to EROS & AGAPE, 10 rue Cujas, 31000 Toulouse.
Made in Toulouse June 8, 2010.
Revised May 10, 2017.
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